Returns and exchanges
I received a wrong item, what do I do?
If the item you received is not the item on your order form please contact us right away and we will ship you the correct item as well as pre-paid envelope for the incorrect one.
I need an exchange, what do I do?
If you would like to exchange an item for an item of the same price or lower price within 30 days of purchase simply log in to your account, find your order under "Past Orders" select the order, click "return/exchange item" and fill out the form. Please know that we can only exchange your item after we receive and process your returned product. If you need a replacement right away, we suggest you request a return instead and then place a new order. The new order will be shipped as soon as we have product available and you will be refunded for the original item as soon as it reaches us.
I need a return, what do I do?
If you would like to return a product for any reason please log in to your account, find your order under "Past Orders" select the order, click "return/exchange item" and fill out the form. Please make sure that the item meets our return policy:
All product return for refund or exchange must meet the following criteria:
1. We can process returns and refunds only for items purchased from
Salutegadget.com.
2. All items must be in "as-new," resalable condition and not damaged.
3. Salutegadget.com may refuse a refund request if the product was returned and does not meet the above criteria.
We CANNOT accept returns under these circumstances:
1. Any item that is returned more than 30 days after delivery
2. Any item that is not in its original condition, is damaged, or is missing parts
All returned item sent back to Salutegadget.com are to be prepaid for by the customer. No COD or freight collect returns will be accepted by Salutegadget.com. All shipping & return shipping fees are non-refundable. The shipping fee is a fee that is paid to the shipping company – not to Salutegadget.com therefore all shipping fees are non-refundable.
Do you offer credits for your site?
At this time we only offer refunds or exchanges for items and cannot honor or offer any credits.
If the item you received is not the item on your order form please contact us right away and we will ship you the correct item as well as pre-paid envelope for the incorrect one.
I need an exchange, what do I do?
If you would like to exchange an item for an item of the same price or lower price within 30 days of purchase simply log in to your account, find your order under "Past Orders" select the order, click "return/exchange item" and fill out the form. Please know that we can only exchange your item after we receive and process your returned product. If you need a replacement right away, we suggest you request a return instead and then place a new order. The new order will be shipped as soon as we have product available and you will be refunded for the original item as soon as it reaches us.
I need a return, what do I do?
If you would like to return a product for any reason please log in to your account, find your order under "Past Orders" select the order, click "return/exchange item" and fill out the form. Please make sure that the item meets our return policy:
All product return for refund or exchange must meet the following criteria:
1. We can process returns and refunds only for items purchased from
Salutegadget.com.
2. All items must be in "as-new," resalable condition and not damaged.
3. Salutegadget.com may refuse a refund request if the product was returned and does not meet the above criteria.
We CANNOT accept returns under these circumstances:
1. Any item that is returned more than 30 days after delivery
2. Any item that is not in its original condition, is damaged, or is missing parts
All returned item sent back to Salutegadget.com are to be prepaid for by the customer. No COD or freight collect returns will be accepted by Salutegadget.com. All shipping & return shipping fees are non-refundable. The shipping fee is a fee that is paid to the shipping company – not to Salutegadget.com therefore all shipping fees are non-refundable.
Do you offer credits for your site?
At this time we only offer refunds or exchanges for items and cannot honor or offer any credits.